Privacy Policy
1. Introduction
Western Timber Recovery (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website and interact with us.
By using our website, you agree to the collection and use of information in accordance with this Policy.
2. Information We Collect
We may collect the following types of information:
2.1 Information you provide directly
- Name
- Email address
- Phone number
- Company name
- Any other details you choose to provide through our contact forms, email, or phone.
2.2 Automatically collected information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages you visit, time and date of your visit, time spent on pages
- Referring website or source.
We may use cookies and similar technologies to collect some of this information.
3. How We Use Your Information
We may use your information to:
- Provide and operate our services
- Respond to enquiries and communicate with you
- Improve, personalise and maintain our website
- Analyse usage and performance
- Comply with legal obligations
- Protect our rights, property and safety, and that of our users or others.
4. Legal Bases for Processing (if you are in the EU/UK)
If applicable, we process your personal information on the following legal bases:
- Your consent
- Performance of a contract with you or to take steps at your request before entering a contract
- Compliance with a legal obligation
- Our legitimate interests, such as improving our services and marketing to our existing or potential customers (where permitted by law).
5. How We Share Your Information
We may share your information with:
- Service providers who help us operate our website, process payments, send communications, or provide analytics, subject to appropriate confidentiality and data protection obligations
- Professional advisers (lawyers, accountants, etc.) where necessary
- Authorities, regulators or law enforcement where required by law or to protect our rights
- Another entity in connection with a business transaction (such as a merger, acquisition, or asset sale), subject to appropriate safeguards.
We do not sell your personal information.
6. International Transfers
Your information may be processed and stored in countries other than the one you are located in. Where required by law, we will ensure appropriate safeguards are in place for such transfers.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes set out in this Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting or legal reasons).
When we no longer need your information, we will delete or anonymise it.
8. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Correct or update your information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request data portability.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
9. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
- Operate and secure the website
- Remember your preferences
- Analyse traffic and usage.
You can usually control cookies through your browser settings. If you disable cookies, some features of the site may not work properly.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies.
11. Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, use or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Children’s Privacy
Our services are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it where required by law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted means you accept the updated Policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your information, please contact us at:
Western Timber Recovery
Email: info@westerntimber.com.au
Phone: 0490 413 711
​
​
​
​
​